FAQs

FAQ’S

PRODUCTS

 What size is your box?

13 x 10-3/4 x 5-1/2

What is included with each box?

Our boxes are sturdy with a magnetic close cover that can be re-used as a keepsake box. Each box is beautifully packaged with a silver grosgrain bow and includes a handwritten custom note, unique thank you card and envelope for the recipient and quality products for that special baby.

What size is your bundle?

Our linen blend bundle is 14"x17-1/2" It has a drawstring to keep items in place and is reusable. 

How did you come up with the products that you offer in your boxes?

Our co-founder and Creative Director, Glenda spent years seeking the best quality brands and highest rated products through carefully choosing items for her kids and researching what other mom’s love. We spent months reaching out to key vendors to create a partnership with them to only offer the best brands to you.

What brands do we carry?

We carry only the best brands offered via specialty boutiques and a variety of big specialty retail stores. Although we continue to add to our partners on a regular basis...we currently offer Milestone Cards, Moluk, Elegant Baby, Addison Ross, Chronicle Books, Pehr, modern burlap, Finn+Emma, Compendium, and Winter Water Factory.

 

ORDERS 

How do I place an order?

You can check out as a guest or sign up for an account with your email. You can also contact us at hello@thebunnyandbear.com we can help you put a box or bundle together and also answer any questions you may have about any items or ordering. 

What is your return/exchange policy?

We are confident that you will absolutely love our curated boxes and what you see on the website is exactly what you should expect so all sales are final.

Can I order a customized box?

Yes! If you are interested in the individual products we have on our website, contact us at hello@thebunnyandbear.com and let us know what you would like and we will try our best to accommodate you. Please note that there may be an extra fee and a shipping charge for the package.

 

SHIPPING

How soon can I get my order?

Our goal is to keep our short timeline to 7-10 days total. It will take us between 2-3 days to fulfill your order and an additional 5-7 days for economy ground shipping via USPS, UPS or FEDEX.

Do you offer expedited shipping?

If you need your package sooner, contact us at hello@thebunnyandbear.com to let us know which specially curated box you would like and how soon you want it and we will do our best to accommodate your request. Please note that there will be an additional fee for rushed orders.

Do you ship internationally?

Unfortunately we do not offer international shipping at this time. Keep checking back with us since this is something that we would love to be able to offer at some point depending on demand.

What are your shipping fees?

We offer complimentary shipping within the continental United States. Alaska and Hawaii will have an additional charge so please contact us at hello@thebunnyandbear.com to determine the cost of shipping.

What about lost shipping items?

We advise that packages should be sent to either a residential address where packages can be left somewhere safe or a specific business address rather than an apartment building with no security or front desk that can accept packages. We cannot be held responsible for any lost or stolen packages. We will do our best to let you know approximately when to expect the package so you or your recipient know when to expect it.